Packing day & in transit

Stages two and three: Packing Day(s) and In Transit. The crew is in your house and the day is loud. PCS Pal asks for about fifteen to twenty-five minutes total, taken at natural pauses.

Start with Review Your Rights

The first task of the day takes two minutes and is worth more than anything else on this page. Review Your Rights lays out what you can do before you sign anything:

• Write in the Remarks block. Anything you disagree with goes there, in your own words. They cannot refuse you.
• Refuse a "misc" line. A line that just says misc can't be claimed. Ask them to itemize it.
• Dispute any condition code. Clean item marked damaged? Say so in Remarks before you sign, not after.
• Take a copy of every page. They must give you one — and photograph them in the app before the crew leaves.

Tap Mark reviewed when you've read it.

Snap Inventory Sheets

As the crew packs, they hand-write a descriptive inventory: numbered stickers go on every item and carton, and each numbered line gets a description and condition codes. That paper is the legal baseline for your entire claim.

Your job is to photograph every page. Open Snap Inventory Sheets on Home to reach the Inventory Sheets screen.

1. Tap the add tile to start a page.
2. Enter the sticker range that page covers — for example Items 1–50.
3. Photograph the page. The camera finds the document's edges and crops to them automatically; you'll see an auto-crop badge.
4. Repeat for every page, including continuation pages.
5. Tap Send for Processing when you're done.

Practical notes:

• Lay the page flat on a counter or floor and fill the frame. Don't shoot it on a clipboard at an angle if you can avoid it.
• Watch for glare from ceiling lights — move a step sideways rather than using flash.
• Signal isn't needed. Capture works fully offline; the send goes out when you have coverage.
• Long-press a page tile to edit its sticker range or delete it — until it's been sent, after which it's locked.

Processing takes up to 24 hours. You'll get an email when your sheets are digitized.

Lines that need your eyes

Handwriting is handwriting. When the AI can't read a line confidently it flags it needs your eyes rather than guessing silently.

Open the page, tap into edit mode, and fix the flagged lines against the photo — it's a few seconds each, and you're reading your own crew's handwriting, which you have a much better shot at than a machine does. Do it from the hotel that evening, not at the curb.

Sticker ranges

Each page's range is what lets the app build your delivery-day Bingo sheet before your truck ever arrives. If page one covers stickers 1 through 50 and page two covers 51 through 98, the app knows your shipment is 98 numbered items and can show you every one of them at the door.

Sticker numbers are printed on the numbered labels the crew sticks on your things, and written down the left side of each inventory page. The app's Where do I find these? link shows you where to look.

If you get a range wrong, fix it — long-press the tile and edit it (before that page has been sent).

Before you sign

The condition codes on those sheets are the mover's account of what your things looked like when they left. They're written in a shorthand of letters and numbers — codes for the type of damage and codes for where on the item it is.

Two things to hold on to:

• Anything not excepted in writing is presumed to have left in good condition. That presumption is what your claim leans on later. It's also why the crew's exceptions matter so much.
• Disagreement goes in the Remarks block before your signature, not in a phone call next week. If they marked your clean dresser as scratched, write that you disagree, and be specific about which line.

Your digitized sheets come back within 24 hours and become the spine of delivery day. Read them that evening — that's the moment to catch a line that says "misc" or an item with no serial number.

The high-value form

The crew will hand you a high-value inventory form to fill out — the separate list of items worth over $100 per pound. This is where the list you built before the move pays off.

1. Open Fill Out High-Value Form on Home. The app shows your list — item names, serial numbers where you have them, and values — laid out to copy.
2. Write them onto the crew's paper form.
3. Tap Snap High-Value Form and photograph the filled-in form. Photograph every page of it.
4. Tap Done.

On a split move each shipment gets its own form, and the app shows only the items assigned to the crew that's standing in front of you.

Mark Pickup Complete

When the truck is loaded, the paperwork is signed, and the crew is gone, tap Mark Pickup Complete. The app asks Start In Transit? and, when you confirm, moves that shipment into the In Transit stage and starts watching its clock.

On a split move you do this per shipment — the UB crew and the HHG crew usually come on different days, and each shipment's clock is its own.

In Transit

This stage asks nothing of you. Your Home screen says In Transit — Nothing to do until delivery, and it means it.

Three things are worth doing if you have a spare minute:

• Keep your dates current. Open Move Dates and enter or adjust your required delivery date whenever the TSP gives you a new one. Every deadline in the app counts off your real dates.
• Fix any inventory lines still flagged needs your eyes. Delivery day is easier when your sticker list is clean.
• Add documents to your Vault while you're thinking about it — see below.

When your delivery is scheduled and the truck is coming, tap Begin Delivery to move into Delivery Day.

If delivery runs late

PCS Pal watches your required delivery date. If it passes with no delivery, the app tells you plainly instead of letting the date slide by unnoticed.

A missed required delivery date can support an inconvenience claim against your TSP — reimbursement for lodging, meals and essential items you're out of pocket for while your household goods sit somewhere else. This is money families routinely leave on the table because nobody told them the clock had run out.

Storing documents

The In Transit card has an Add Document button. Photograph anything paper that belongs to this move and it lands in your Vault:

• Your PCS orders
• Weight tickets
• Mover paperwork and the signed inventory copies
• Receipts, especially if delivery is running late

The Vault is one place, on purpose. When you're assembling a claim months from now, the alternative is a camera roll with 4,000 photos in it.