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PCS Pal documents your PCS (permanent change of station) move so you can prove what you owned, what condition it was in, and what the movers did to it.

You film your rooms before pack-out and the app builds your inventory. You photograph the movers' handwritten inventory sheets and the app reads them. On delivery day you check boxes off a digital Bingo sheet. When you find damage, you photograph it — and PCS Pal drafts a claim package ready to file in DPS (the Defense Personal Property System, the government site at move.mil where household goods claims are filed).

New here? Start with Getting started.

Across an entire PCS, PCS Pal asks for roughly 2.5 to 4 hours of your time — spread over months, mostly in 30-second and 10-minute chunks. Filming a house is the biggest single block (about 3–4 minutes a room). Delivery day adds nothing: you'd be checking numbers off a clipboard anyway.

The payoff lands at the end. A thorough do-it-yourself claim typically eats 10–20+ hours. With PCS Pal you're reviewing lines that are already written instead of building them from scratch.

Every task the app requires replaces something you'd otherwise do worse on paper.

No. Sign in with a 6-digit code emailed to you, or with Google. There is no password to forget or leak.

Use the same account on your phone and on pcspal.app so your claim shows up in both places.

Grab it from the Download page. PCS Pal isn't listed in the public app stores yet — the store links on that page go live at launch.

No. The pre-move video makes a claim stronger, but it isn't required. Tell the app which stage you're in during setup and it skips ahead. You can still photograph inventory sheets, run delivery day, log damage, and file a claim.

If you never filmed, the app says so plainly instead of nagging you for footage that doesn't exist.

$99, one time. It covers every PCS you make for your whole career — pack-out through claim. It is not a subscription and it does not renew.

Payment runs through Stripe. We never see your card number.

Two ways:

• Ask your base support office for a PCS Pal support code, then enter it on your Account page (or in the app) and tap Apply code.
• Or email [email protected] with proof of rank and we'll set you up.

Complimentary access covers your current move. Your Account page shows the date it's covered until.

More detail: Free access for E-4 and below.

Yes. There's a money-back guarantee: if PCS Pal isn't working for your move, email [email protected] during your covered move and we'll make it right, handled case by case. Refunding a purchase deactivates access.

Yes. One license covers your whole move — household goods (HHG), unaccompanied baggage (UB), and any later PCS. There is no per-shipment or per-move charge.

Yes. PCS Pal is offline-first. Filming, photographing sheets, and checking numbers off the Bingo sheet all work with no bars at all — everything is written to your phone first.

Uploads and processing resume on their own when signal comes back. You don't have to remember to sync.

No. Room walkthrough videos stay on your phone. The app pulls still keyframes out of each video on the device and sends only those for processing.

That's why room videos are also excluded from the vault export — they're gigabytes, and they're not the evidence a claim runs on.

One phone runs a move. That keeps the record single-source and avoids two half-finished inventories.

Plan on that one phone from pack-out through claim. What you upload is safe in your account and your finished claim is always on pcspal.app, but the app can't yet rebuild a move in progress onto a fresh phone — if you have to switch mid-move, contact support first and we'll help you carry it over.

Yes — split shipments are built in, not bolted on. Tell the app during setup that you have both.

Past the prep stage, Home focuses one shipment at a time: a WORKING ON banner names the shipment you're looking at, and switch cards flip to the other one. Each shipment gets its own inventory sheets, delivery day, dates, and clocks.

In DPS, each shipment gets its own claim — so a split move files two.

You fix it in seconds. Lines the AI couldn't read confidently are flagged needs your eyes — open the page, look at the photo of that line, and correct it.

You're never asked to type an inventory from scratch. Every screen where you "enter data" is really confirming what the app already produced.

Yes. Add the room in House Setup, film it, and hit Send for Processing. A room added late processes on its own and joins your catalog when it's done — the rest of your catalog stays exactly as it was.

You can also rename a room, refilm one that came out badly, and retry a room that failed.

Up to 24 hours for house videos and for inventory sheets. You'll get an email when it's ready (and a push notification on the native app), so you don't have to sit and watch a spinner.

Nothing is lost if you close the app — processing happens on our servers, not on your phone.

DPS is the Defense Personal Property System — the government system at move.mil where you file a loss-and-damage claim against your TSP (transportation service provider, the moving company). It's where every household goods claim lands.

PCS Pal never logs into DPS. You do — with everything already written.

No, and that's deliberate. PCS Pal prepares the claim; you review it and file it in DPS yourself.

What you get: each line written out with the inventory number, damage description, and replacement cost in DPS's exact field names with copy buttons, an Evidence Packet PDF per item, and a Download Claim Packet zip of everything. See Filing in DPS.

PCS Pal is a documentation tool — not a law firm, claims adjuster, or government agency.

The two that matter most, both counted from your delivery date:

• 180 days to give notice of loss or damage.
• 9 months to file the claim in DPS at full replacement value — moving to 12 months for shipments picked up on or after May 15, 2026.

There's a hard two-year wall after that. Full table and the details: Deadlines.

Confirm your own dates in DPS or with your transportation office — rules change, and PCS Pal isn't the authority on your specific move.

No — that's the normal case. Damage reveals itself gradually as boxes come open, and PCS Pal is built for trickle-in discoveries.

Photograph it whenever you find it, as long as you're inside your deadlines. Even after you've started your claim, you can keep photographing new finds — they go through processing and join the claim as new lines.

Missing items come off your Bingo sheet automatically. Any sticker number you never checked off is unaccounted, and it becomes a Missing line on your claim. Same for a high-value item you mark missing during check-off.

You don't have to reconstruct what didn't arrive from memory weeks later — the app kept the list at the door.

No. Your photos and videos are processed by AI (Anthropic's Claude) solely to provide the features — building your catalog, reading inventory sheets, drafting your claim. They are not used to train AI models.

Your data is stored with Cloudflare, payments run through Stripe, and email through Resend. We don't sell your personal information and we don't share your move documentation except as needed to run the service or as required by law.

You can request a copy or deletion at any time by emailing [email protected]. Deletion requests are honored within 30 days.

You can also pull your own copy any time: the Vault tab has Export my vault. Details in Your data and the Privacy Policy.

PCS Pal is a product of Southwind Digital LLC. It is not affiliated with, endorsed by, or connected to the Department of Defense or any government agency.